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Automotive Service Management, by Andrew Rezin
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For courses in Automotive Service Management.
Unique in approach, this book provides a broad range of coverage—going from foundational principles for beginners to case studies and practical tips for veterans. It addresses 30 different topics that are essential skills for today’s service managers—including customer relations, legal issues, safety, marketing and merchandising. Written in a conversational tone, each topic combines a base of the underlying management theory with real-world examples and case studies to engage the learner in applying these principles. Chapters include brief quizzes, key terms and chapter objectives designed to help readers learn the skills required to effectively supervise in the automotive service industry.
- Sales Rank: #1308454 in Books
- Published on: 2008-01-27
- Original language: English
- Number of items: 1
- Dimensions: 11.00" h x 1.00" w x 8.50" l, 2.43 pounds
- Binding: Hardcover
- 400 pages
Most helpful customer reviews
0 of 0 people found the following review helpful.
Five Stars
By Linda A Martin
how to work on a car
0 of 0 people found the following review helpful.
Good book for class
By David
Needed this book for a class and it was exactly what I expected. Good book with lots of information and pictures to explain everything. High quality, but it would be nice if it wasn't as expensive as it is. Oh well, it worked for my class!
0 of 0 people found the following review helpful.
Five Stars
By Bao Diep
i love this book, very well informative and provide great insight. thank you very much.
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